Author: Dr. Adam Tacy PhD, MBA

  • Self checkout – profit over progress

    What we’re thinking Self checkouts in supermarkets, shops, IKEA – a great innovation or a profit grab by stores? As with everything, the answer is nuanced. Luckily the progress economy helps us decipher and find valuable lessons. We can conclude… Self checkouts You know them. The wonderful machines that let you speedily get you through […]

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  • Service Credits

    What we’re thinking Service credits are simply value-less promises of future service. They mediate temporal and magnitude differences in service exchange and lubricate transitive indirect exchange. …editing below this point They have no inherent value and can be implemented in various ways. from a mental note among friends to a formal contract, entries on a […]

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  • Service Exchange

    What we’re thinking We see a world where we exchange service – helping others make progress – rather than exchanging value; and, actually, where value emerges from progress made. Some service exchanges are direct between two parties; though most appear to be indirect – for example frozen in goods or transitive in nature. Actors need […]

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  • The Playlist

  • Increasing innovativeness

    editing below here increasing innovativeness of a helper with resources As we’re interested in the progress economy in innovation, let’s consider what helper resources are known to help. Hult, Hurley and Knight propose the following three orientations (operant resources) as helping increase the innovativeness of a helper: The implication being that we should look to increase […]

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  • Phenomenological

    What we’re thinking: Phenomeno-what? I’m with you, what a mouthful! It’s a term we inherit from our service-dominant logic roots and use in the progress economy when talking about decisions and judgements; taking into account the decision makers unique experiences, perceptions, and values. Phenomenological: of, or relating to, someone’s awareness or experience of something rather […]

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  • Progress owner

    What we’re thinking A progress owner is responsible for helping seekers make some specific progress. This means they are responsible for one or more proposition – including: They’re like a supercharged product owner, with responsibility for innovation (improving seeker’s progress) Editing below here Progress owner Progress helpers need to actively manage their offerings. They need […]

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  • Value recognition

    What we’re thinking Value emerges through progress…but is the value that progressively emerges, well, valuable? Or, to put another way, how does a seeker feel to: get 80km of a 100km journey; learn some Mandarin Chinese; half hang up a picture? It turns out the answer is: it depends. Whilst value incrementally emerges as progress […]

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  • Enabling the circular economy

    What we’re thinking Value-in-exchange thinking – our traditional way – pulls us into a world of take-make-waste. We’re too busy focusing on the next exchange to worry about what happens afterwards. In the best case, our product requires the customer to buy another one soon to maximise our exchanges and value to us! The progress […]

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  • Equitable Service Exchange

    What we’re thinking Should you pay less is supermarkets when using a self-service checkout? After all, you are putting in more effort compared to using manned checkout. Is making your friend a meal a fair exchange for them helping you move house? Service exchange does not need to be equal; it just needs both parties […]

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