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Progress owner
The idea Editing below here Progress owner Progress helpers need to actively manage their offerings. They need to ensure progress offered is executed properly and addresses the observation that progress sought by seekers is constantly evolving. Rephrasing Peter Drucker’s well-known observation about the purpose of a firm, as stated in “The Practice of Management”: Many organisations…
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Equitable Service Exchange
The idea In the progress economy we make the shift to see service as the basis of exchange rather than value. Our focus is on process rather than outputs. We see a world where service is exchanged for service. I apply my knowledge and skills for your benefit (perform a service) and in return you…
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Location – a resource mix element
Editing below here Secondly there are those physical resources where progress is made. Such as buildings. The hospital where operations take place, for example. And we can think of elements in this category in terms of Bitner’s servicescapes. innovating physical resources Servicescapes can always be innovated. And often this will be tied to non-functional progress –…
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Goods – a resource mix element
Editing below here Goods are examples of operand resources. Remember that in order to make progress with these types of resources, they must be acted upon. They are usually physical, tangible objects. Although we can have digital goods such as digital films, music, and e-books, etc. The distinguishing feature of goods in the progress economy is that…
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Data – a resource mix elementData –
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Systems – a resource mix element
Editing below here When we talk about systems in the progress resource mix, we’re once more referring to outward-facing systems rather than internal. That is, systems with which seekers interact in order to attempt making progress. The new client interfaces of the updated den Hertog model above. And we find that systems can be either…
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Employees – a resource mix element
editing from here Employees, in the mix, are those who work for/represent the progress helper and interact with the progress seeker. They are one of the helper’s operant resources. As such, they possess skills and knowledge that can be applied to other resources in order to make progress. And service-dominant logic, which underlies the progress economy, informs us…
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Equitable exchange – a progress hurdle
THE IDEA Since service is fundamental basis of exchange, helpers expect an equitable level of effort of service from the seeker in exchange for engaging their proposition. A seeker feeling this level as too high is a hurdle to progress. (note that service credits may replace direct exchange of service; in which case the level…
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Lack of confidence – a progress hurdle
THE IDEA The greater the confidence a seeker has in a progress proposition and/or a progress helper, the lower this progress hurdle is. Progress hurdles Just a quick recap of progress hurdles, they are: progress hurdles – factors that if felt, uniquely and phenomenologically, by a progress seeker as too high, may lead them to…
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Misalignment on proposition continuum – a progress hurdle
THE IDEA Both a proposition and a seeker’s desire have positions on the progress proposition continuum – between enabling and relieving propositions. The further apart the two are, the greater this is a hurdle to progress. Progress hurdles Just a quick recap of progress hurdles, they are: progress hurdles – factors that if felt, uniquely…
The Progress Economy
firing up systematic innovation and growth