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Location – a resource mix element
Editing below here Secondly there are those physical resources where progress is made. Such as buildings. The hospital where operations take place, for example. And we can think of elements in this category in terms of Bitner’s servicescapes. innovating physical resources Servicescapes can always be innovated. And often this will be tied to non-functional progress –…
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Goods – a resource mix element
Editing below here Goods are examples of operand resources. Remember that in order to make progress with these types of resources, they must be acted upon. They are usually physical, tangible objects. Although we can have digital goods such as digital films, music, and e-books, etc. The distinguishing feature of goods in the progress economy is that…
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Data – a resource mix elementData –
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Systems – a resource mix element
Editing below here When we talk about systems in the progress resource mix, we’re once more referring to outward-facing systems rather than internal. That is, systems with which seekers interact in order to attempt making progress. The new client interfaces of the updated den Hertog model above. And we find that systems can be either…
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Employees – a resource mix element
editing from here Employees, in the mix, are those who work for/represent the progress helper and interact with the progress seeker. They are one of the helper’s operant resources. As such, they possess skills and knowledge that can be applied to other resources in order to make progress. And service-dominant logic, which underlies the progress economy, informs us…
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Lack of resource – a progress hurdle
The idea Progress seekers need resources to undertake and complete their progress attempts. Often, in our modern world, they lack them. Typically missing resources are skills or knowledge – perhaps encapsulated in goods – or time. But may also include other operand resource such as strength, learning capacity etc. The intention of progress propositions is…
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Progress Resource Mix
Enterprises/ecosystems offer a mix of resources for a seeker to integrate with when attempting to make progress. This service mix comprises a specific combination of: goods, physical resources, systems, and people. Altering the blend of the service mix is a source of innovation.
The Progress Economy
firing up systematic innovation and growth