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Service Credits
What we’re thinking Service credits are simply value-less promises of future service. They mediate temporal and magnitude differences in service exchange and lubricate transitive indirect exchange. …editing below this point They have no inherent value and can be implemented in various ways. from a mental note among friends to a formal contract, entries on a […]
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Progress owner
What we’re thinking A progress owner is responsible for helping seekers make some specific progress. This means they are responsible for one or more proposition – including: They’re like a supercharged product owner, with responsibility for innovation (improving seeker’s progress) Editing below here Progress owner Progress helpers need to actively manage their offerings. They need […]
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Location – a resource mix element
Editing below here Secondly there are those physical resources where progress is made. Such as buildings. The hospital where operations take place, for example. And we can think of elements in this category in terms of Bitner’s servicescapes. innovating physical resources Servicescapes can always be innovated. And often this will be tied to non-functional progress – […]
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Goods – a resource mix element
Editing below here Goods are examples of operand resources. Remember that in order to make progress with these types of resources, they must be acted upon. They are usually physical, tangible objects. Although we can have digital goods such as digital films, music, and e-books, etc. The distinguishing feature of goods in the progress economy is that […]
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Data – a resource mix elementData –
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Systems – a resource mix element
Editing below here When we talk about systems in the progress resource mix, we’re once more referring to outward-facing systems rather than internal. That is, systems with which seekers interact in order to attempt making progress. The new client interfaces of the updated den Hertog model above. And we find that systems can be either […]
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Employees – a resource mix element
What we’re thinking Employees are the human resources of the helper. As operant resources they act on other resources in an attempt to make progress. Some employees may be offered in the progress resource mix, such as: nurses, teachers, cleaners, traffic wardens, consultants, sales team and so on. Typically the capabilities carried by employees leveraged […]
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Equitable exchange – a progress hurdle
THE IDEA Since service is fundamental basis of exchange, helpers expect an equitable level of effort of service from the seeker in exchange for engaging their proposition. A seeker feeling this level as too high is a hurdle to progress. (note that service credits may replace direct exchange of service; in which case the level […]
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Lack of confidence – a progress hurdle
What we’re thinking The greater the confidence a seeker has in a progress proposition and/or a progress helper, the lower this progress hurdle is. We’re talking about brands, brand extensions and seeker’s experiences. Editing below here Seekers must have confidence that an offering will assist them in making progress. In both the actual proposition and […]
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Misalignment on proposition continuum – a progress hurdle
What we’re thinking We know propositions sit on the progress proposition continuum – between enabling and relieving propositions. A seeker also takes a position for every progress attempt. The further apart those two positions are, the greater the misalignment on the continuum progress hurdle. A seeker looking for a fully relieving proposition will perceive a […]