Self checkout – profit over progress

Dr. Adam Tacy PhD, MBA avatar
What we’re thinking

Self checkouts in supermarkets, shops, IKEA – a great innovation or a profit grab by stores?

As with everything, the answer is nuanced. Luckily the progress economy helps us decipher and find valuable lessons.

We can conclude…

Self checkouts

You know them. The wonderful machines that let you speedily get you through paying for goods by scanning goods yourself and paying by card. So great they are that supermarkets converted over half their manned checkouts for your convenience.

They’re the ones that have cameras watching you all the times shout out “unexpected item in bagging area” (code for “thief”)

References

https://drexel.edu/news/archive/2024/January/Does-Self-Checkout-Impact-Grocery-Store-Loyalty

https://www.theguardian.com/business/2023/nov/10/booths-supermarkets-to-ditch-self-checkouts-in-north-of-england-stores

https://www.businessinsider.com/self-checkout-alienating-shoppers-according-to-new-research-2024-1?r=US&IR=T

https://www.businessinsider.com/walmart-pulling-self-checkout-lanes-from-some-stores-2023-9?r=US&IR=T

https://www.businessinsider.com/rich-people-shoplift-self-checkout-why-explained-2023-12&post-bottom-piano-recommendations?r=US&IR=T

https://www.independent.co.uk/news/uk/home-news/sainsburys-cctv-self-service-checkouts-supermarkets-customer-reaction-a8359411.html

https://www.cambrian-news.co.uk/news/second-thoughts-on-self-service-checkouts-587040

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Discussion

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